Refund policy
Mindful Living Co.
Thank you for shopping with Mindful Living Co. Because we offer both digital products and physical goods, please review the relevant section below for our policy.
Digital Products (Ebooks, Prompt Packs, Planner Inserts, Bundles)
Due to the instant and downloadable nature of digital products, all sales are final and we do not offer refunds or exchanges once a digital product has been purchased and accessed, except in the following cases:
- Technical issues: If your file is corrupted, incomplete, or you're unable to download it, contact us within 7 days of purchase and we'll resolve it or issue a refund.
- Accidental duplicate purchase: If you were mistakenly charged twice for the same item, we'll refund the duplicate charge.
- Product not as described: If the item significantly differs from its product description, reach out within 7 days and we'll review your case.
To request support for a digital product, email us at support@mindfullivingco.store with your order number and a description of the issue.
Physical Products
Some items in our shop are fulfilled through third-party suppliers as part of our curated Mindful Tools collection. Physical products are currently available to customers in the United States and Canada only.
Return window: You may request a return within 14 days of receiving your item, unless the product listing states that returns are not accepted for that item (see below).
Items marked "No Returns": Select items are sourced from suppliers who do not accept returns for that specific product. This will be clearly noted on the product page before you purchase. These items can only be returned or refunded if they arrive damaged, defective, or significantly not as described — see "Damaged, defective, or incorrect items" below.
Condition for returns: Items must be unused, in their original packaging, and in the same condition you received them.
Non-returnable items:
- Items marked "Final Sale"
- Gift cards
- Items damaged through customer misuse
Processing time: Because physical items are fulfilled by our suppliers, please allow up to 3-5 business days for your return request to be reviewed before a refund or replacement is issued.
Shipping costs:
- Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or incorrect.
- Original shipping fees are non-refundable.
Damaged, defective, or incorrect items: If your item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with photos of the item and packaging. We'll arrange a replacement or full refund at no additional cost to you.
Delayed or lost shipments: Because some items ship from our suppliers' fulfillment centers, delivery times may vary. If your order hasn't arrived within 4-7 business days of the estimated delivery window, contact us and we'll investigate with our supplier.
To start a return or report an issue with a physical item, email support@mindfullivingco.store with your order number, photos (if applicable), and a brief description.
Refunds
Once your return is received and inspected (for physical items) or your request is reviewed (for digital items), we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 3-5 business days.
Exchanges
We only replace physical items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, contact us at support@mindfullivingco.store .
Questions
If you have any questions about this policy, please contact us at support@mindfullivingco.store.